Privacy Policy

Last Updated: October 6, 2026

SovAI (“we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide when using our website, https://sovai.ai/.

This Privacy Policy explains what information we collect, how we use it, and how you can contact us regarding your information.

Information We Collect

Website Analytics

We use Google Analytics to understand how visitors use our website, including information about website traffic, page visits, and general usage patterns. This information helps us understand website performance and improve the experience for our visitors.

Contact and Newsletter Forms

When you submit information through a contact or newsletter form on our website, we may collect information such as:

• Name
• Email address
• Company or organisation
• Inquiry type
• Message or other information you choose to provide

We use this information only to respond to your inquiry, communicate with you regarding your request, or provide information you have requested.

Website Chat Assistant — Neo

Our website includes an automated chat assistant called Neo to help visitors learn more about SovAI and respond to inquiries.

When you use the chat assistant, we may collect:

• Messages and questions you send
• Your name, if provided
• Your email address, if provided
• Your organisation, if provided
• Your role, if provided
• Information about your question or area of interest
• Your preferred timing or other details you choose to provide

A member of the SovAI team reads every chat conversation. The information collected through the chat is used only to understand and respond to your inquiry.

Third-Party Chat Services and AI

Our website chat is provided through a third-party service, SiteGPT, which uses OpenAI’s API to support its AI functionality.

Conversations submitted through the chat are not used to train AI models.

Chat data is retained while our SiteGPT account is active. You may request deletion of your chat data by contacting us at [email protected].

How We Use Your Information

Information submitted through our website is used to:

• Respond to questions and inquiries
• Communicate with visitors who contact us
• Provide information about SovAI and its services
• Understand visitor needs and interests
• Improve our website and visitor experience
• Understand general website traffic and usage through analytics

We do not use information submitted through our contact forms or chat assistant for purposes unrelated to the inquiry for which it was provided.

Information You Should Not Share

Please do not submit confidential, financial, proprietary, or other sensitive information through our website forms or chat assistant.

Only provide information that you are comfortable sharing for the purpose of communicating with SovAI about your inquiry.

Data Deletion Requests

If you would like to request deletion of information you have submitted through our website, including information provided through the chat assistant, please contact us at:

[email protected]

We will review and respond to your request.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact: